Zero-Balance Account for Gig Workers

Moves

1. 01

   01 · Discover

   Ran customer interviews, persona and workflow analysis, and competitor benchmarking to find what gig workers actually needed from an account.

2. 02

   02 · Spec It

   Translated insights into PRDs, user stories and acceptance criteria in Azure DevOps, and wireframed flows in Figma.

3. 03

   03 · Run the Room

   Led sprint planning, backlog grooming and cross-functional syncs between engineering, design, data and business teams.

4. 04

   04 · Ship & Iterate

   Ran UAT, SIT and UVT cycles with real users through launch.